Crisis Management

What Is Crisis Management?

When crises occur, being unprepared is not an option. Whether it’s facing extreme weather, a PR emergency, or a threat of danger, your company needs to be prepared with a plan of action and a path of communication. Your employees need to understand their responsibilities, you need to stay informed, and the plan needs to be easy execute in real time.

AlertSense offers a comprehensive solution to these needs. Its fully redundant, geographically dispersed, cloud-based infrastructure ensures its software as a web service (SaaS) is continually available. No matter what disaster strikes, employees know what to do, you stay updated, and the intuitive mobile app makes it easy for everyone.

A Comprehensive Mobile Solution

AlertCommunicator is a mobile solution that encompasses everything from preventing crises to analyzing crises after they have passed. With all the logistics that crises entail, AlertCommunicator is the perfect tool because it’s just that—mobile. Wherever you or your team need to go, AlertCommunicator goes with you, keeping you and your team informed and safe.

Crisis Preparation

AlertSense prepares companies to face crises head on with a plan and purpose. Your team can participate in AlertCommunicator’s live exercises, WebEx training, and e-learning modules so they are ready long before the crisis comes.

When there’s a possible threat to your company, you want to be able to keep an eye on it. AlertSense monitors over 700 intelligence channels and configures intelligent threat delivery based on incident, severity, and proximity to your location(s). With these features, you will always be the first to know when something’s coming.

AlertSense’s incident alerts give users the who, what, when, and where of an incident with just one glance at their screen. Users hear a loud tone, and the incident alert appears with information about the type of crisis, a severity assessment, an image of the scene, and the geolocation of the incident.

Crisis Response and Critical Communication

Crisis response and critical communication are straightforward with AlertCommunicator’s incident reporting and polling. Users can identify specific incidents that are associated with an alert and quickly assess the severity of the incident by using standardized prompts.

Polling allows users to get rapid feedback from employees about employee safety and availability, site damage, and product recalls. When users send out a poll, they can geotarget certain employees or alert employees globally. This interactive feature gives users real-time information directly from the source, so they can move ahead with confidence.

Crisis Response and Critical Communication

Crisis response and critical communication are straightforward with AlertCommunicator’s incident reporting and polling. Users can identify specific incidents that are associated with an alert and quickly assess the severity of the incident by using standardized prompts.

Polling allows users to get rapid feedback from employees about employee safety and availability, site damage, and product recalls. When users send out a poll, they can geotarget certain employees or alert employees globally. This interactive feature gives users real-time information directly from the source, so they can move ahead with confidence.

AlertSense enables reporting and analysis.

In addition to reporting through the mobile app, users can make reports via SMS, voice, email, and other modes of communication. While most enterprises focus primarily on a mobile-centric platform, there are cases where not all users have access to the mobile app. AlertSense supports communication across all multimodes, so your company can communicate in any circumstance.

Once a crisis has passed, AlertCommunicator analyzes the crisis and the actions that were taken. Users can use the results of the analysis to be better prepared for the next time crisis strikes.

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